FAQs

Do you have a brick & mortar store? No, we are online only. The header image on our home page is the cover art from DJ Shadow's pioneering debut album Endtroducing, which is a major inspiration on the Round Reptile Records store name and philosophy.

Do you do pop-up stores? Yes, you can find us at the Brisbane Record Fair in Coorparoo on the second Saturday of every month. We also do the yearly fair in the Queen St Mall (the 2025 date is Sat Oct 11). 

What if my order arrives damaged or is incorrect? We use the highest quality mailers to avoid damage in transit but in the rare case that your order arrives damaged or is incorrect, please contact us and we will get back to you asap and resolve the issue.

Do you accept returns? If your item arrives defective, damaged, or is the incorrect item we will happily return or refund.

Do you accept paypal? While we do not have paypal as a payment option on our site due to the high fees charged, we are happy to accept paypal for any orders placed manually via email. If you would like to place an order in such a way, please send a manual order request to roundreptilerecords[at]gmail.com and we'll get back to you asap with an invoice and our paypal payment details.

Can I place orders for records that are not yet listed on your site? Yes, we have various suppliers across Europe, United States & Australia and will do our best to get in anything that is currently available. Please email an order requests to roundreptilerecords[at]gmail.com and we will get back to you asap with availibility, pricing, and order details.